Shipping policy
SHIPPING POLICY
Thank you for shopping with MADKOZ. Many of our products are made to order, which means your item is produced specifically for you after your order is placed.
ORDER PROCESSING & PRODUCTION
Most orders require approximately 1–2 business days for production before they are ready to ship.
Production times are estimates and may vary during holidays, high-volume periods, or due to circumstances outside of our control.
Once your order has been produced and shipped, you will receive a shipping confirmation with tracking information when available.
ESTIMATED DELIVERY
After production, most orders are estimated to arrive within approximately 5–10 business days.
Please keep in mind that production and shipping are separate stages.
A typical order may therefore take approximately:
1–2 business days production + 5–10 business days shipping
Delivery estimates are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, customs processing, or other circumstances outside our control.
TRACKING YOUR ORDER
When tracking information is available, it will be sent to the email address provided during checkout once your order has shipped.
Please allow some time for tracking information to update after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible at inquires@madkozgaming.com.
Because our products may enter production shortly after an order is placed, we cannot guarantee that an address can be changed after an order has entered production or shipped.
MADKOZ is not responsible for orders delivered incorrectly or returned due to an incorrect or incomplete address provided by the customer.
DELAYED ORDERS
Shipping carriers may occasionally experience delays that are outside of our control.
If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after its estimated delivery date, please contact us at inquires@madkozgaming.com and we will help investigate the issue.
LOST OR DAMAGED ORDERS
If your order arrives damaged, defective, or appears to have been lost during shipping, please contact us as soon as possible.
For damaged products, please include your order number, a description of the issue, and clear photos showing the damage.
Eligible damaged, defective, or incorrect products are handled in accordance with our Return & Refund Policy.
INTERNATIONAL SHIPPING
International delivery times may vary depending on the destination.
International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.
Customs processing may also cause additional delivery delays outside of our control.
QUESTIONS
If you have questions about your order or shipping, please contact us at: