Refund policy
Returns & Refunds
All MadKoZ products are made to order specifically for you. Because each item is produced after an order is placed, we do not accept returns or exchanges for change of mind, accidental orders, or selecting the wrong product, size, color, or variation.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
Email us at inquires@madkozgaming.com with:
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Your order number
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A description of the issue
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Clear photos showing the product and the problem
Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a free replacement or refund.
For eligible damaged or defective products, you generally will not be required to return the original item.
Change of Mind & Ordering Errors
Because our products are made to order, we cannot offer returns, refunds, or exchanges if:
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You change your mind after the order has entered production
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You accidentally order the wrong product or variation
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An incorrect shipping address was provided
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The product was received as ordered but is no longer wanted
Please review your order details carefully before completing your purchase.
Order Changes & Cancellations
Orders may enter production shortly after they are placed. Once an order has entered production, we cannot guarantee that it can be changed or canceled.
If you notice an error with your order, contact us as soon as possible at inquires@madkozgaming.com.
Refunds
When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Questions
If you have any questions about your order or this policy, contact us at: